How Do I Submit A Help Desk Ticket?

The Help Desk is a multi faceted system that includes several different departments for various forms of support. Below is a brief description of what each department is able to assist with. 

Technology Related Requests

Email: [e-mail]
Phone Number: 215 - 243 - 5101

Please note; If you are experiencing an issue that prevents you, or your team, from working it is recommended you contact us at 215-243-5101 instead of emailing. 

These issues include, but may not be limited to:

• Identity / Password problem
• Corporate Workstation or Laptop Issue
• 3cx Phone system
  • Voicemail
• Office Hardware
  • Printers / Copiers
  • Check Scanners
  • Yealink Desk Phone
  • Android / iPad Tablets
  • On Call Maintenance Phone
  • Time Clocks
• Software Installation or Update
• Credential Updates
• Kerio Webmail
• Amazon Workspaces 
• Centratel
• Okta
• Keytexting

Entrata

Email: [e-mail]

These issues include, but may not be limited to:

• General Entrata help
• Website changes 
• Lease changes 
• Pet audit
• Concession addendum
• Application Fees
• Floorplan changes
• Bed space changes
• Unit rate changes
• Prospect portal
• Templates for move out / move in
• Make ready board
• Market Rates
• eBrochure
• Home Depot / HD Supply Requests
• Vanity Numbers 
• DLR
• Adding photos to Raspberry Pi
• Check Limit Questions

Design

Email: [e-mail] 

These issues include, but may not be limited to:

• Create SMGs and Email Graphics
• Create/Update leasing materials (brochures, sell sheets, flyers, water bottle labels)
• Create/Update location maps, website banners
• Create/Update signage
• Create/Update social media ads
• QR Codes

Digital Marketing

Email: [e-mail] 

These issues include, but may not be limited to:

• Google / Social Media Ad Updates 

• Social Media Access 

• Social Media Questions

• Social Ladder

• Reputation.com 

• Canva

• Creating monthly Google AdWords / Facebook Spend (Requires Miles Orth Approval)

• Benson